I must be honest and say they were always polite etc and quick in turn around, but why oh why would they not repair my machine and return it, i would have ben happy with that. Is this perhaps the reasons why they have filed for protective bankruptcy. What about working saturdays or a late evening? This is not the way to retain customers and because of this I have returned the replacement printer and bought a different make. I cannot use a phone at work so that is really no good to me. I wanted to speak to someone but there help line is only open Mon - Fri 9.00am till 6.00 pm, how are working people supposed to access this. Why did they not mention this in their web chat. New printer arrived but is completely different model, no ink in it and the inks are more expensive to buy. Anyway decided to go ahead after reassurances. Would it be all scratched, how much use had it had compared to my little used printer? etc. Next I used their Web Chat facility, they could not get it to work and said they would replace printer with a refurbished model. After using their on line help I could still not get it to work. I bought a printer (£80) about four months ago and it has just gone wrong. KODAK ESP 3250 REVIEW HOW TOHe listed a video on Youtube - How to fix a Kodak Printer he then proceeded to explain about all the hassle he'd had getting a fix for his kodak printer and then took a lump hammer to his printer !!! Enough said I feel. I am now wishing I took the advice from an irate Kodak printer customer. Does this not sound like having a car sent to you without wheels ? I am currently on hold with Kodak at 7p per minute x 44 minutes. Having spoke to Kodak Customer Services they are telling me I need to order one. I opened all the packaging only to note that the Print Head is missing. As I had lost many days, from promised return calls from Kodak of which none transpired, by the way ! I eventually ordered the Kodak ESP 1.2 and paid for Express Delivery 1 -2 days delivery £4.95 on 12th December it has only just arrived this morning 16th December e.g 4 days later. Unfortunately the Hero 5.1 was no longer available and I was advised the Kodak ESP 1.2 had a similar specification. KODAK ESP 3250 REVIEW UPGRADEI had a Kodak Hero 5.1 printer which failed and I subsequently replaced it with a Service Upgrade model Hero 5.1 This one has failed so I contacted Kodak Technical Support and to be fair the Technician took me through Print Head Cleaning but after this failed he suggested another Service replacement. I have owned many Kodak products over the years. I have always regarded Kodak as a the guru's of imaging etc. I am asked how about I print it out and make a copy of the receipt and fax it to them. So I was asked to print out 's receipt and take a picture of it - when they know my new printer has NO ink. YES, you read that right a company founded on pictures and photography can not recognize that a big company like might use graphics and pictures on their orders (receipts) instead of a big black and whits blob. So far their personnel is unable to read 's receipts aka orders, the emails from, the dates from, or recognize the pictures in the A's order forms. Their personnel can not decipher 's orders/receipts. My printer was shipped without ink when there was suppose to be ink packets in the box. Do NOT waste your time and make sure to lock your cash and credit cards away. I would give a minus ZERO or negative STARS if the system would let me.
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